Refund and Returns Policy

Thank you for shopping at The Decant Room. We value your satisfaction and strive to provide you with the best shopping experience possible.

Returns, Exchanges, and Refunds

Due to the personal-use nature of perfume products, we generally do not accept returns, exchanges, or refunds once an item has been opened, used, sprayed, damaged, or otherwise tampered with.

A return, exchange, or refund may only be considered under the following circumstances:

1. The wrong item was delivered.
2. The item was damaged during delivery.
3. There is a clear order-processing error by The Decant Room.

Customers must notify us within 24 hours of receiving their order and provide clear photographic or video evidence of the issue.

To be eligible for a return or exchange, the item must be:

• Unused and unopened.
• In its original packaging.
• In the same condition as received.

Refunds

Once the returned item is received and inspected, we will notify you of the outcome of your request.

If approved, the refund will be processed to the original payment method used for the purchase. Refund processing times may vary depending on your bank, payment provider, or payment method and may take several working days to appear in your account.

Non-Returnable Items

The following items are not eligible for return, exchange, or refund:

• Opened or used perfume decants.
• Products that have been sprayed, tested, or partially used.
• Items damaged due to misuse, mishandling, or improper storage after delivery.
• Gift cards, vouchers, or promotional items.

Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us using the details provided on our website.